CVS Health and Microsoft partner up to provide innovative solutions for healthcare

CVS Health and Microsoft have partnered up to focus on coming up with innovative solutions that will help customers with their health and at the same time providing 300,000 CVS Health employees with tools to serve 100 million people is a better way.

“We are rapidly transforming into a consumer-centric, integrated health solutions company, taking a digital-first, technology-forward approach to all that we do,” said Roshan Navagamuwa, Chief Information Officer, CVS Health. “Business services at this scale require a new level of partnership. Our collaboration with Microsoft will accelerate this work and empower our employees to provide quality care that is more personal and affordable.”

This partnership will allow CVS Health to deliver personalized health care to its patients. Microsoft will assist in accelerating a data-driven, personalized customer experience all the while following the privacy and confidentiality policies.

CVS Health now will be able to take into account information from different areas in the company which will lead to the enhancement it omnichannel pharmacy capabilities. CVS will also scale up the retail loyalty and personalization programs that utilize Azure.

Data science will also be able to increase healthcare accessibility to other people and health outcomes. This has played a huge role in CVS Health’s COVID-19 vaccination effort across the nation, providing recommendations for the efficient administration of about 43 million vaccines.

Additionally, with the use of Microsoft Teams and Office, CVS health’s retail employees will be able to quickly note down important points that will be used to answer common questions and satisfy customers with their needs faster.

CVS Health also uses Azure cognitive services to automate tasks. For example, CVS Health has automated and digitized intake using Azure services, helping technicians fill up prescriptions faster.

Additionally, Azure will also play a huge role in expanding CVS Health’s presence to over 1,500 new and existing business applications.

“We are excited to partner with CVS Health on its digital transformation journey, collaborating together on how the company manages health data at scale, improves the customer experience, and drives operational efficiency,” said Judson Althoff, Microsoft’s Chief Commercial Officer. “With the Azure platform and its AI capabilities, we will combine the power of data, the expansive reach of CVS Health’s world-class solutions, and Microsoft Teams to connect health care experts and create customized care and services that enable people to live healthier lives.”


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